Money-back guarantee

Shopping without risk: your money-back guarantee

We are confident in the quality and effectiveness of our skincare, which is why we give you a 30-day money-back guarantee!

If you are not satisfied with the product you just started using, you can return it within 30 days of receipt for a full refund.

What else you need to know

  • Empty products are excluded from the guarantee
  • In case of several identical products, only one product may be opened
  • The guarantee is valid only once per customer per product
  • With the Dr. Balwi Hair Boost Set, a maximum of 1 product may be opened
  • The cost of the return must be covered by the customer themselves.
  • The product price will be refunded, but not shipping costs
  • The refund will be made to the original method of payment
  • The 14-day right of withdrawal applies independently of the money-back guarantee

This is how easy it is

  1. E-mail us at 
  2. Describe which product you would like to return and why
  3. Include your name and order number
  4. We will process your request as soon as possible and send you a confirmation by e-mail
  5. Send the product back after you have received our confirmation
  6. After receiving and inspecting your return, we will refund the product price to your original payment method within 14 days